Refund policy
Return & Refund Policy
At Thanox, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, we’re here to help.
1. Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in the original packaging
- Proof of purchase (order confirmation or receipt) is required
2. Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personal care items
- Items on sale or clearance (if applicable)
- Gift cards
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- It may take 5–10 business days for the amount to reflect in your account
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your payment provider or bank
- If the issue persists, contact us at the email below
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged
- Shipping costs are non-refundable
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos as proof. We will resolve the issue promptly.
8. Cancellations
Orders can only be canceled within 24 hours of placing the order. After that, the order may already be processed and cannot be canceled.
9. Contact Us
For returns, refunds, or any questions, contact us at:
Email: support@thanox.in