Shipping Policy

At Thanox, we are committed to delivering your orders quickly and safely. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped and you will receive a confirmation email with tracking details.

2. Shipping Time

Estimated delivery times vary based on your location:

Shipping will be delivered within 5-10 business days

Please note that delivery times are estimates and may vary due to external factors such as courier delays or customs processing.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and order size.
We may offer free shipping on selected products or promotional offers.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to track your order in real time.

5. Delays & Issues

While we strive to deliver orders on time, delays may occur due to high demand, logistics issues, or unforeseen circumstances. Thanox is not responsible for delays caused by shipping carriers or customs.

6. Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

7. Lost or Stolen Packages

Thanox is not liable for lost or stolen packages confirmed as delivered by the courier. If you experience an issue, please contact the shipping carrier directly.

8. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will assist you in resolving the issue.

9. Contact Us

If you have any questions about your order or shipping, feel free to contact us:

Email: support@thanox.in